A popular Miami Valley business closes it's doors without warning. O'Ney's Salon and Spa sits dark tonight after 35 years of business. Now, customers are wondering what they're going to do with gift cards that seem to have no value.
"And we're sorry for whatever harm we've caused everybody we're going to try and make it right."
Like thousands of O'Neys customers, Monna McCormick is reeling from the sudden demise of her family's salon.
"My mother Shirley Bonhart, and my aunt Judy Roberts were one of the founding people with spa's in the area and i know that it was quite a shock to the family too."
McCormick said the skyrocketing costs of gas and groceries, took it toll on O'Neys.
"All i can say is it's the economy and it hit not only at the gas pumps, the milk prices, but people stopped getting their nails done, they had to put their money somewhere else."
Just last summer, the scene was much different in the salon. To celebrate the salon's 35th anniversary, Shirley and judy cut a big cake during a party-like atmosphere. Now 8 months later, no one here is cutting hair.
"And we're hurting and we're hurting for everybody that we owe money too, the gift certificates, that's why i'm here too tell you we're doing the best we can and try to refund whatever we can."
Julie Hoelee says she's always had good service at O'Neys. However, she didn't know they had cut and run until she drove to Dayton from Jamestown for her spa treatment.
"I was booked for a massage today that i was really looking forward to and didn't get a call or nothing and my husband booked it as a gift for mother's day."
As I was interviewing Julie, another customer got an unpleasant surprise. Shawn Bowers bought his wife a gift certificate worth more than $500.
"For the last seven years for christmas, i would get it for her and it's enough to last her all year long and just for her to take some time for her self and relax and do her own thing. Having them close like this without any notification is odd."
I've done some preliminary checking and can't find any records of the business filing for bankruptcy or having any liens or judgments against it.
What can customers do if they have an unused gift certificate? Well, Monna McCormick told me she wants to hear from customers and wants to know how much they're owed. She's set up an email address for you to leave your contact information and amount owed. The e-mail address is oneysgiftcerts@woh.rr.com
You can also call the Ohio Attorney General's Office at 1.800.282.0515 if you would like to file a complaint.
There are salons and former O'Neys workers who want to help you redeem your gift cards for services. Make sure you check back here for any updates on who those people are.
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6 comments:
I am very dissappointed that O'neys has closed their doors. I feel that it was rather abrut and very unprofessional. As far as rising costs are concerned, women who have received services from O'Neys can all agree that if we were concerned about the cost, we would have never stepped foot into O'Neys in the first place. It is a known fact that the beauty industry even during the Great Depression remained affluent. Women will spend what ever they have to look and feel good about themselves. Personally, I would find something else to cut out of my budget than not having my hair done. I think that O'Ney's should come up with a better excuse. Furthermore, all of the women that were pregnant or have just had babies that were employed with O'ney's, shame on you for causing hardships on them with no notice.
I have over $300 in unused gift certificates. There is something dirty about what they have done. If they aren't going to pay thier employees the money that was due them, then I seriously doubt they have any plans on refunding gift certificates. As far as I am concerned, is it a form of stealing. You have paid for services that were never rendered. There ought to be a law that protects the consumer against this.
I have two gift cards well over four hundred dollars and I have e-mailed the address they gave to the public and I got two responses one being very short and rather rude and the third one has yet to be answered. I had to pay to get their service up front and they take our money and just walk away like nothing happened. Is there anything we can do or are we out of the money we paid? While they sit at home not thinking of those whom they stole from and hurt!
In principle, a good happen, support the views of the author
Nice one! I like the outfit of the characters. Wish i could do the same thing too but im not that techie.i like the outfit of “from farmer to warden”.. really interesting.
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