Medic-Alert Tips

Here are a few key things that each medical alert subscriber should do to make sure they are getting what they expect from the service.

1. Keep the responder list up to date
2. Test the device regularly, at least monthly, from different areas of the home
3. Know the protocols of the monitoring center in regards to the call list
4. Make sure the responders know what is expected of them
5. Have the company service it and check it if you have any concerns


Here are a few key items that people should look for when choosing a quality medical alert provider.

1. Member in good standing with the BBB
2. Monitoring center is dedicated to medical alert monitoring only (not a side activity of something like an ambulance, security, or nursing center)
3. Are the monitoring agents independently trained and certified such as CSAA
4. Don’t sign long term contracts (most companies rent the service allowing you to try different services and allowing you to cancel at anytime)
5. Make sure the phone service you are using will accommodate the medical alert

This last item is one of the big issues we see now that people are using alternative phone services such as VOIP, etc.. People who have medical alerts are switching to these services and don’t realize the medical alert may not work once they make they change because they are not testing the device.